Job Vacancy - Customer Service Administrator
Platts & Nisbett currently has a job vacancy for an experienced Customer Service Administrator.
Customer Service Administrator
34.5 hours per week (Monday - Friday)
Mon – Thurs: 9am – 4:45pm
Fri: 9am – 4:15pm
£16,000 - £20,000 per annum. (Dependant on Experience)
23 - 27 days (incremental) + Statutory Days
Company Pension Scheme
Company Health Scheme
This is an excellent opportunity for a highly motivated and experienced Customer Service Administrator to become a critical part of a busy team. Working for a long established (42 years) and highly regarded family run Surgical Instrument Manufacturer in Sheffield. The successful candidate will work directly with the Director, Business Development Manager, Regulatory Affairs and Production Leader.
This is a varied and busy role which includes both customer service and administration duties. Therefore, it is essential that the successful candidate is organised, proactive and has the ability to deal with multiple tasks. The ability to effectively prioritise workload is essential.
Quality and accuracy are very important. Excellent attention to detail is essential to ensure our administrative processes are completed accurately. The candidate must strive to meet our high standards and deliver an excellent service to our customers.
The role involves regular telephone engagement with customers so the enthusiasm and ability to confidently communicate and engage with customers is essential.
Main Duties Include:
Answering telephone calls, customer service, dealing with customer enquiries
Processing sales orders (from receipt of order through to despatch of finished product)
Invoices and delivery notes for finished products
Organising courier paperwork for both UK and Export Customers
General administration, filing and office duties
Helping organise exhibitions / business trips
Ideal Candidates Should Meet the Essential Criteria Listed Below:
Applicants must have GCSE C or above in Maths and English (or equivalent)
Fluent English (both verbal and written)
Strong Knowledge of Microsoft Office (Word, Excel and Outlook)
Experience with Sage 50 Accounts (desirable but not essential, as full training is given)
Excellent Telephone Manner
Excellent Organisational Skills
Able to Work Under Pressure
High Level of Accuracy and Attention to Detail
Applicants must have a proven track record in office administration and customer service
Ability to work both individually and within a team
Ability to work with verbal and written information
Willingness to gain good product knowledge, full product training will be given
Clean and tidy appearance
Fit and healthy
Strictly No Agencies
Applications and CV to email@example.com