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Fri, 26/07/2019 - 15:32

Job Vacancy - Customer Service Administrator

Job Vacancy

Platts & Nisbett currently has a job vacancy for an experienced Customer Service Administrator. 

Customer Service Administrator


34.5 hours per week (Monday - Friday)

Mon – Thurs: 9am – 4:45pm

Fri: 9am – 4:15pm

Permanent Position       


£16,000 - £20,000 per annum. (Dependant on Experience)

Holiday Entitlement:

23 - 27 days (incremental) + Statutory Days                        

Additional Benefits:

Company Pension Scheme

Company Health Scheme

Job Role:

This is an excellent opportunity for a highly motivated and experienced Customer Service Administrator to become a critical part of a busy team. Working for a long established (42 years) and highly regarded family run Surgical Instrument Manufacturer in Sheffield. The successful candidate will work directly with the Director, Business Development Manager, Regulatory Affairs and Production Leader.


This is a varied and busy role which includes both customer service and administration duties. Therefore, it is essential that the successful candidate is organised, proactive and has the ability to deal with multiple tasks. The ability to effectively prioritise workload is essential.


Quality and accuracy are very important. Excellent attention to detail is essential to ensure our administrative processes are completed accurately. The candidate must strive to meet our high standards and deliver an excellent service to our customers.


The role involves regular telephone engagement with customers so the enthusiasm and ability to confidently communicate and engage with customers is essential.


Main Duties Include:

Answering telephone calls, customer service, dealing with customer enquiries

Processing sales orders (from receipt of order through to despatch of finished product)

Invoices and delivery notes for finished products

Organising courier paperwork for both UK and Export Customers

General administration, filing and office duties

Helping organise exhibitions / business trips


Ideal Candidates Should Meet the Essential Criteria Listed Below:

Applicants must have GCSE C or above in Maths and English (or equivalent)

Fluent English (both verbal and written)

Computer Literate

Strong Knowledge of Microsoft Office (Word, Excel and Outlook)

Experience with Sage 50 Accounts (desirable but not essential, as full training is given)

Excellent Telephone Manner

Excellent Organisational Skills

Able to Work Under Pressure

High Level of Accuracy and Attention to Detail

Applicants must have a proven track record in office administration and customer service


Personal Qualities

Ability to work both individually and within a team

Ability to work with verbal and written information

Willingness to gain good product knowledge, full product training will be given

Highly organised



Clean and tidy appearance

Fit and healthy


References required

Strictly No Agencies


Applications and CV to